Refund policy
At Vena, we want your ritual to feel good from the first use onward. If Vena Pure Magic Body Oil is not right for you, we want to make it right.
The 30-Day Magic Guarantee
Try Vena Pure Magic Body Oil for up to 30 days after your order is delivered. If you are not satisfied with your purchase, email us at hello@venapure.com and our team will help with a return or refund request.
To help us locate your order quickly, please include your order number and the email address used at checkout. You are welcome to tell us what did not work for you, but feedback is never required to request help.
Returns and Refunds
Eligible return or refund requests must be submitted within 30 days of delivery. Our team will review your request and send the next steps by email.
Because Vena is a personal-care product, please do not mail anything back until our team gives you instructions. Depending on the order and the condition of the item, we may ask for a photo, request a return, or provide another resolution. We will never ask you to pay for a return shipment when we have requested that an eligible item be sent back.
Once a refund is approved, it is issued to the original payment method. Your payment provider may take 5–10 business days to post the refund to your account.
Exchanges
We do not currently offer traditional product-for-product exchanges. Vena is a one-product ritual, so the fastest way for us to help is usually a refund, replacement, or other resolution handled directly by our support team.
If your order arrived damaged, defective, incomplete, or incorrect, email hello@venapure.com as soon as possible. Include your order number and a clear photo of the issue when available so we can help quickly.
Order Changes and Cancellations
We aim to ship orders by the next business day. If you need to cancel or change an order, contact hello@venapure.com on the same day you place it.
We will do our best to help before the order leaves our facility. Once an order has shipped, changes or cancellations may no longer be possible. If this happens, please still contact us and we will explain the available options.
Shipping
Vena currently ships within the United States only. Shipping is free on every order. Orders typically leave our facility on the next business day, and delivery usually takes 3–4 business days after shipment. Delivery timing is an estimate and may vary because of carrier delays, holidays, weather, or address issues.
Questions
If you have any questions about a return, refund, exchange, cancellation, or delivery issue, contact us at hello@venapure.com. We are here to help.