Shipping policy
At Vena, shipping is simple: shipping is free on every order.
Where We Ship
Vena currently ships within the United States only. We do not currently offer international shipping.
Shipping Cost
Standard shipping is free on all Vena orders. There is no minimum purchase requirement for free shipping.
Order Processing
We aim to process and ship orders by the next business day after an order is placed. Business days are Monday through Friday and do not include U.S. federal holidays.
Orders placed on weekends or holidays are generally processed on the next business day. During launches, promotions, or unusually busy periods, processing may take a little longer. If there is a meaningful delay, we will do our best to keep you informed.
Delivery Timing
After shipment, orders typically arrive within 3–4 business days.
Delivery estimates are not guaranteed and can be affected by carrier delays, holidays, weather, address issues, or circumstances outside of Vena’s control. You will receive shipping confirmation and tracking information when your order leaves our facility, when tracking is available.
Address Changes and Order Cancellations
Because we aim to ship quickly, please review your shipping address before completing checkout.
If you need to change or cancel an order, email hello@venapure.com on the same day you place your order. We will do our best to help before the order ships. Once an order has been handed to the carrier, address changes or cancellations may no longer be possible.
Delivery Issues
If your order arrives damaged, incomplete, incorrect, or appears to be delayed, please email hello@venapure.com with your order number and a short description of the issue. If your order arrived damaged or incorrect, include a clear photo when available so we can help quickly.
If tracking shows that an order was delivered but you cannot locate it, contact us as soon as possible. We will review the details with you and help identify the appropriate next step.